At DesireVed, customer satisfaction is our top priority. However, due to the intimate and personal nature of the products we offer, we adhere to strict return and refund policies to maintain hygiene and safety standards.

❌ Products Not Eligible for Return

To ensure the safety and well-being of all our customers, we do not accept returns or exchanges for:

• Opened or used products

• Products with broken packaging seals

• Intimate wear or accessories that have been worn

• Items that have been tampered with

Once an item is delivered and opened, it cannot be returned or refunded, even if unused, due to hygiene concerns.

✅ Eligible Return Situations

We offer refunds or replacements only in the following cases:

• The product was damaged in transit

• You received a wrong product

• The product is defective or malfunctioning (proof required)

• The product is missing from the package

If you experience any of the above, please contact us within 48 hours of receiving your order.

📝 How to Request a Return or Refund

Email us at gmail-care@desireved.shop with the following:

• Your Order ID

• A clear photo or video showing the issue

• A short description of the problem

Once reviewed and approved, we will arrange a return pickup or initiate a refund as per our policy.

💰 Refund Method

• Refunds are processed via the original payment method.

• It may take 5–7 business days to reflect in your account.